Nate Al-Khanfar is an award winning hospitality manager specializing in hospitality/tourism/hotel, consumer relations, organizational management, team development, event coordination, marketing, sales, promotion and renewable energy consultation. 

 

Mission

To equip clients with the knowledge and skills necassary to effectivley operate at the highest optimal level in professionalism, responsiveness, and customer service proficency. Introducing innovative methods to give clients a competitive edge in a turbulent moving society with the mind set of turning first time consumers into loyal advocates of clients' products and services to efficently drive sales and maximize profits. 

 

Executive Summary

 

Hospitality Manager with over eight years of comprehensive customer service experience including complaint resolution, consumer relations management and guest accommodation retention. Proven experience using creativity in partner with event strategic planning in order to execute successful event coordination projects. Possess extensive knowledge in team leadership in a variety of sectors including international hotel and lodging franchises’, sales/retail, marketing campaigns and non-profit organizations. Demonstrated superior hospitality by practicing competitive customer service techniques to exceed guest expectations on a variety of levels. Received multiple commendations and recognition for executing elite guest service practices.  

 

Professional Expertise

 

• Guest Relations                

• Team Leadership                

• Training & Development

• Event Coordination            

• Sales/Marketing                      

• Policy  Design & Administration

 

 

Experience 

 

Travel Federation of Iowa 2015 - Present

District 41 Leader. A primary contact for elected officials in the legislative district. Communicating with legislators in the district to help them understand the importance of tourism to local economies, and keep them up to date with tourism-related polices being debated at the state capitol.

 

AmericInn Hotel & Suites 2015

General Manager

 

Iowa Wind and Solar  2014 - Present

Renewable Energy Consultant/Hotel Specialist/Corporate Sales.  A renewable energy 

installation company that specializes in photovoltaic solar panels, wind turbines, and solar water heaters. Striving to provide customers with the highest quality products available 

while maximizing the long term profitability of their investment.

 

 

• Participated in brainstorming during the formation of the company to help lay a foundation of success highlighting core sectors including a consumer oriented sales process to 

acquire and maintain a life long relationship with customers expressing advocacy as a 

strong goal. 

• Executed cold calls and networking techniques to build leads.

• Qualified clients by ordering assessments detailing their energy production needs, cost of 

installation, and amount to be saved by offsetting utility bills. Walked clients through tax 

incentives and helped clients with financing options suitable to their needs. 

 

Quality Inn & Suites  2012 - Present

Guest Services, Sales, Events. A value hotel brand franchise part of one of the world’s largest and most successful lodging companies. Manage guest relations, handle reservations, execute office duties and train new recruits. Headed event coordination over company functions. Worked with senior management and owners to update all policies, procedures and operations. Conducted extensive analysis on effective consumer relations practices to develop new employee orientation methods. 

 

•     Rewrote old Employee Handbook, including revising outdated policies to ensure compliance and drafted new policies to improve morale. 

 

•     Composed New Employee Welcome Manual to help new hires assimilate the organizations expectations and procedures, with the intent to establish a positive company culture. 

 

•     Utilized local contacts to provide guests with exclusive amenities, which lead to increased guest satisfaction, resulting in higher hotel ratings.

 

•     Trained new team members and developed existing members in efforts to provide superior service to guests which proved success upon the hotel’s reception of Trip Advisor’s “Certificate of Excellence” for 2013 based on guest’s exceptional reviews. 

 

•     Represented hotel and the hospitality/tourism community, working with the Ottumwa Area Convention & Visitors Bureau, and other area hotels by composing a bid proposal, showcasing my hotel to, and meeting with the Iowa Tourism Conference Committee, resulting in winning the proposal and putting Ottumwa on the map as the host of the 2015 Iowa Tourism Conference. 

 

•     Coordinated company party by selecting menu choices, managed financial budget, and negotiated catered service prices to achieve the best optimal price for full services.

 

Performing/Recording Artist 2005 - 2011

Lead Vocalist. Engaged in areas including AR/Band Management, organizational development, sales/marketing, advertising and promotions, demographic research, event planning, song writing, live musical performance, studio recording, consumer relations and consumer behavior.

 

•     Analyzed demographic statistics to implement effective tactics in areas including marketing, sales, and public relations; resulting in higher ticket sales, more apparent public awareness, and an increased production value. 

 

•     Utilized comprehensive song writing methods to appeal to a broader scope of consumers, ultimately increasing merchandise sales. 

 

•     Introduced a unique personalized fashion to enhance the group culture that established a public recognition that is conversed currently. 

 

Dean for America 2002 - 2003

Organizer. Fulfilled duties including cold calls, canvassing, co-directing, hosting and coordinating events, engaged in poll/voter statistics analyses, studied market research/voter demographics, competitor analysis and strategized innovated campaign tactics and proceedings.

 

•     Utilized S.W.O.T. analysis techniques to apply innovated operating strategies to the team, resulting in the use of more effective campaigning practices than leading competitors, a practice that is still in current use. 

 

•     Worked with board members to co-direct youth targeted event proceedings by coordinating event layout and structure, assisted with booking talent, and successfully executed promotional strategies. 

 

Education & Professional Affiliations

 

BUENA VISTA UNIVERSITY, Storm Lake, IA

 

Bachelor of Arts Degree, Business Administration (in progress) *GPA 4.0

 

Bachelor of Arts Degree, Organizational Leadership (in progress) *GPA 4.0

 

 

INDIAN HILLS COMMUNITY COLLEGE, Ottumwa, IA

 

Associate of Arts Degree, Arts & Sciences, Business Focus

 

COURSES OF INTEREST COMPLETED * All passed with a 4.0 GPA.

•    Fundamentals of Management

•    Entreprepreneurship/Small Business

•   Organizational Communication: Theories and Practices

 

Associate of Arts (A.A.)

Professional Hospitality Administrator (P.H.A.)

Founder & President, NATE A.K.